Shumla, Pete Abilla's blog give his take on technology, business, operations, The Toyota Production System / Lean Manufacturing, Six Sigma, Queueing Theory, operations research, building software, the customer experience (especially ethnography and design thinking and word-of-mouth marketing), and you’ll see bits of family stuff too.

This blog is a personal blog.  Despite that fact, the articles on this personal blog have been quoted by the Asian Development Bank,,, Harvard Business Review, Internet Retailer, & have been used at leading business schools such as The Harvard Business School, The University of Virginia Darden Graduate School of Business and Carnegie Mellon University.

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